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[Registration]
How can I become an Craftsources member?
I get an 'Invalid Number' error when submitting my registration.
[Cate gory]
I cannot add categories to the Buying and Selling Categories fields when submitting my registration.
Will you add more product categories in the future?
[Sign In and Accounts]
Can I change my Craftsources membership ID?
I know my ID and password, but I cannot log in.
How can I find my password?
[Search for information]
How can I search for information on Craftsources?
Will Craftsources search for buyers or sellers for me?
Does Craftsources import, export or otherwise trade?
[Manage Trade leads, Product Catalog, Company Profile]
How can I post trade leads?
How can I post a product catalog?
How can I update my company profile?
[Manage Homepage]
How can I manage my Guest Book or Bulletin Board?
How can I change my homepage design?
[Send An Inquiry]
Can I send an inquiry if I'm not a member?
I cannot submit an inquiry when clicking 'Send'.
Why are so many of my inquiries returning as failed?
[Trade Alert]
How can I change my 'Trade Alert' settings?
I cannot view the 'Trade Alert' delivered to my e-mail.
[Advertisement]
How can I advertise on Craftsources?
[About Fraud]
I suspect an Craftsources member is engaged in fraud. What shall I do?
How can I become an Craftsources member? Top
It is simple and free to join Craftsources!

1. Visit www.Craftsources.com and click "Join Now" on the right side of the front page
2. Choose your country and click "Go"
3. Complete the registration form and click "Submit"
How can I search for information on Craftsources? Top
You can search for information in Trade Leads, Product Catalogs and Company Directories using the following procedure:

For sellers:
1. Enter keywords (product type or brand) in the search box on the Craftsources.com front page
2. Select "Trade Leads"
3. Click "Search" to view a list of matching trade leads
4. Use "Advanced Search" to narrow the results
5. Then click "Buy" (blue font) to view only buyers' trade leads
6. You can contact traders directly by clicking "Send An Inquiry" on each company's page

For buyers:
1. Enter keywords (product type or brand) in the search box on the Craftsources.com front page
2. Select "Trade Leads"
3. Click "Search" to view a list of matching trade leads
4. Use "Advanced Search" to narrow the results
5. Then click "Sell" (blue font) to view only sellers' trade leads
6. You can contact traders directly by clicking "Send An Inquiry" on each company's page
Will Craftsources search for buyers or sellers for me? Top
No. We are unable to carry out searches on behalf of individual users.

We do provide a Trade Lead email alert service that notifies users of newly posted offers matching their specifications. The service is available to registered members only. For further information, please visit http://www.Craftsources.com/en/help/help.htm#
Does Craftsources import, export or otherwise trade? Top
No. Craftsources operates an online trade site that facilitates global online trade. We do not import, export, or otherwise engage in trade.
How can I post trade leads? Top
1. Log in
2. Click on 'Trade Leads' in My Craftsources
3. Click 'Post'
4. Complete the description and click 'Post'
5. You can re-post your trade leads in 7 days
How can I post a product catalog? Top
1. Log in
2. Click on to 'Product Catalogs' in My Craftsources
3. Click 'Add Item'* if you're a novice. And Click 'Add Group' if you're an experienced user.
4. Input all your product information

* Groups represent multiple items. They are not searchable.
* Items represent individual products. The information inserted in Item fields is searchable when searching product catalogs.
How can I update my company profile? Top
1. Login
2. Go to 'Company Profile' or 'Update Member Info' in My Craftsources page
3. Click 'submit'
How can I advertise on Craftsources? Top
To feature a banner advertisement on a category or keyword search page on the Craftsources Website:


1)Send the following to Here

- Any image files of your products, plus advertisement copy.
- Your preferred Craftsources Category or Keyword
- The Web address to link to your advertisement
- The duration of advertisement (months)
- Your Craftsources ID (if you have one)

2) Remit payment

A banner advertisement costs just US$100 per month (minimum one month) Please remit via T/T to:

- Beneficiary: Craftsources
- Bank: Hanvit Bank
- Swift Code: HVBKKRSE
- Account No.: 600-252487-41-007

3) We will notify you upon receipt of your ad data and funds, and will display your banner on the Craftsources website within a few days.

You can also find full details of how to advertise on Craftsources at http://www.Craftsources.com/en/help/help.htm#

How can I manage my Guest Book or Bulletin Board? Top
1. Log in
2. Click on 'Edit Site Style' in My Craftsources
3. Click 'Manage My Board'. Click 'Viewboard' and 'title' to edit your board
How can I change my homepage design? Top
1. Sign In
2. Click "Edit Site Style"
3. Click the Template "Edit" button
4. Click "Change Template" and choose one of 32 templates.
Will you add more product categories in the future? Top
Yes. We appreciate user requests and suggestions for new categories and intend to adopt some of them in the future.
However, the Craftsources product categories follow format that is standard on trade sites.
Because Craftsources product categories link to other trade sites, we cannot alter the categories on Craftsources site alone. Therefore, it may be some time before we are able to add any new categories.
I suspect an Craftsources member is engaged in fraud. What shall I do? Top
Please inform Craftsources immediately. Forward any mail you have received from the suspected fraudster to customer service center. We will delete the member's ID from Craftsources. If you receive any further suspect correspondence, please forward it to us immediately.

We take online fraud extremely seriously. Please see our policy regarding fraud at http://www.Craftsources.com/en/help/help.htm#
Can I change my Craftsources membership ID? Top
No. However, you can create a new ID by re-registering as a free member.
If you re-register with a new ID, please advise us at customer service center so that we can delete your old one.
I know my ID and password, but I cannot log in. Top
Please be sure not to use capital letters in your ID or password or input any blank spaces after your ID or password.
If you are still experiencing difficulties logging in, please contact customer service center.
How can I change my 'Trade Alert' settings? Top
1. Login
2. Click "Trade Alert" in MY Craftsources
3. Select the categories (up to 10) you are interested in
4. Click "Submit"
Then you will receive information that fits selected categories
I cannot view the 'Trade Alert' delivered to my e-mail. Top
If you receive an error message, the information you are trying to view was deleted by the user or Craftsources staff.
I get an 'Invalid Number' error when submitting my registration. Top
Please make sure you do not enter any spaces between or after numbers.
Also, ensure that you do not enter any characters other than numbers.
How can I find my password? Top
1. Click 'Sign in ' and 'Forgot Password' link in Craftsources main page
2. Input your email address used in Craftsources registration, then click 'Submit'
3. Your Craftsources ID and password will be automatically sent to the email address you provided
I cannot add categories to the Buying and Selling Categories fields when submitting my registration. Top
Please take the following steps to add a category.

1. Click the "Add" button in the Selling or Buying Category
2. A pop-up window appears
3. Check up to 5 category boxes and click "Submit"
4. Make sure that you click "Submit" to close the window. If the window remains open, the added categories will not show up on the main screen

But Netscape users cannot access Craftsources services. Craftsources is supported only by Internet Explorer.
Can I send an inquiry if I'm not a member? Top
Yes. Click "Send An Inquiry", then click "Send an inquiry as a non Craftsources member".
As a member, you can save your inquiries to "Outgoing inquiries" in MyCraftsources.
I cannot submit an inquiry when clicking 'Send'. Top
Please make sure that you enter English characters only in the inquiry.

If you still cannot send an inquiry please contact us.
Why are so many of my inquiries returning as failed? Top
Due to the growing problem of spam on the internet, an increasing number of email providers automatically block mail from widely used webmail services such as hotmail, etc. Some email providers automatically block mail from @Craftsources addresses.

Our technical staff is working on a solution to this. In the meantime, you can resend your inquiry to the address on the returned mail using a different email account.

Copyright © 2002-2005 Craftsources.com Corporation.
For more information or any comment, please contact us   
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